case studies
Case Studies
Children's Hospital - NextGen EMR
- Challenge: High documentation time & frequent billing errors post-EMR implementation
- Solution: A post-go-live optimization assessment, redesigned clinical documentation templates with automated coding prompts, and weekly one-on-one training for 3 weeks
Results:
- 25% reduction in average patient documentation time
- 30% decrease in claim rejections
- Annual projected savings of $47,000 from rework and bill turnaround
Multispecialty Clinic - NextGen EMR
- Challenge: Workflow bottlenecks during patient intake and inconsistent use of order sets
- Solution: Time motion studies with staff interviews, specialty intake workflows and custom order templates, and 60-day training plan with virtual microlearning modules
Results:
- 18% drop in patient intake time
- 42% increase in order entry accuracy across specialties
- Reduced staff overtime by 12 hours/week
- Estimated annual saving of $24,000
Multispecialty Clinic-Multiple EMR's
- Challenge: Missed appointments and lack of documentation consistency
- Solution: Post-go-live analysis, schedule/SMS optimization alongside staff training, weekly meetings to review documentation and reinforce training
Results:
- No-show rate dropped from 19% to 9%
- 30% reduction of revision time and improved audit readiness
- 40% increase in therapist satisfaction score after 3 months
- Recovery of an estimated $65,000 annual revenue
Internal Medicine Practice
- Challenge: Post-go-live, patient communication and prescription refill requests were overwhelming staff
- Solution: Reconfigured patient portal workflows, trained patient visits, development of task-routing rules for prescription refills plus labs, and SOP manual on new digital communication protocols
Results:
- Refill processing time decreased from 72 hours to 24 hours
- Patient Portal Adoption increased from 18% to 62% in 4 monthgs
- Successful implementation of virtual record model
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